The following terms apply to all services provided by Neuron Creative Ltd.
Please read carefully. Using our services implies that you have read and accepted these terms and conditions.
1. Charges
i. Quotes and estimates are valid for 30 days from submission.
ii. Quotes and estimates are based on information provided by the client, so may change with the client’s requirements at any time.
iii. Projects with a value exceeding £5,000 will require a 50% production deposit as cleared funds before any work is carried out.
iv. Unless agreed otherwise, services will be invoiced in full on the date of first asset delivery, or on shoot date if applicable (whichever is earlier).
v. Payment terms are 14 calendar days.
vi. All invoices are subject to UK VAT at the current rate.
vii. Completed asset files will be released only once full payment has been received. If files are required before the 14-day invoice terms have passed, responsibility lies with the client to expedite the payment process.
viii. Charges for expenses necessary for the completion of the work; for example, special fonts, stock photography or video clips, will be added to your invoice.
ix. Quotes do not include expenses for travel, accommodation, food or drinks associated with your project. These will be invoiced retrospectively as a separate item and can be agreed in advance.
x. Payment for services is due by bank transfer. Bank details will be made available on invoices. We do not accept payment by any other method unless expressly agreed in writing.
xi. We reserve the right to charge further interest and late payment fees on all overdue invoices as set out under the Late Payment of Commercial Debts (Interest) Act 1998.
xii. Late payments will be charged at a rate of £50 per day and invoiced separately.
2. Scope of work
i. The scope of a project will be defined at the outset and must be clearly understood on both sides before production begins. A production contract may be supplied for clarity.
ii. Two rounds of changes are included with all projects. After v3, changes to work will be charged separately at the discretion of the Neuron Creative project lead.
iii. All changes requested must be in scope of the original brief. Changes outside the brief will be treated as a separate brief and billed accordingly.
3. Intellectual Property and files
i. It is the client’s responsibility to obtain all necessary permissions for performances, branding, trademarked goods and logos, use of intellectual property, imagery, sound recordings and any other copyrighted material which will form part of a final asset.
ii. The client will indemnify Neuron Creative against any future possible claims, disputes, expenses or costs arising from the use of such material, without time limit.
iii. Neuron Creative asserts its full rights as copyright owner of all material that has been captured, processed and/or produced by us, whether or not this material forms part of a finished project. The copyright of all produced material is solely owned by Neuron Creative and is protected under UK law. We do not give permission for any material to be altered, edited or used as part of another production, unless this is expressly agreed in writing.
iv. Rights to final assets only are transferred to the client upon payment. Quotes do not cover provision of raw files, original footage, partial edits or elements. Neuron Creative does not provide these to clients unless agreed in writing, with technical compatibility clearly demonstrated, and for an additional processing and IP charge.
v. Neuron Creative reserves the right to use footage and related files from any client-commissioned project for promotional purposes.
vi. Neuron Creative reserves the right to delete all files associated with a project within 12 months of completion.
4. Cancellation
i. Cancellation of services must be requested in writing and will be effective on receipt.
ii. The client will be invoiced for all work completed to the date of cancellation.
iii. Cancellation less than 10 calendar days before a shoot will incur a 50% charge of the quoted total fee.
5. Liability
i. Neuron Creative excludes itself, its employees and agents from any liability for loss or damage caused by inaccuracy, omission, delay or error.
ii. The entire liability of Neuron Creative to you in respect of any claim whatsoever shall be limited to the charges paid for the services in respect of which the claim has arisen.